My artwork isn't showing on Spotify/Apple etc
Most of the time if your show or episode artwork isn't showing up on the distribution platforms it's because that platform hasn't updated yet. If you recently uploaded an episode it can take some time for Apple, Spotify, Google etc to pick up on a...
Some of my show or episode information isn't displaying on Spotify/Apple etc
You may notice that some platforms display slightly different information than one another. For example, you may see your episode subtitle on one platform, but on another, you might see the episode notes and but not the subtitle, or visa versa. Wh...
I’m logged in but my account looks blank - where have my episodes gone?
If you've logged into your ZenCast account and episodes are missing or everything looks different/blank, don't panic. It's worth checking that you're logged in with the correct account/email address. More often than not when this happens it's bec...
Podcast RSS feed validation
Why should you use a podcast RSS feed validator? All the information about your show from its name, artwork, tags, to the episode audio, is available to distribution platforms via your podcast's RSS feed. To make sure there are no errors in your s...
I deleted all my episodes to start over, but now my podcast isn't updating on Apple, Spotify etc
If you recently deleted all the episodes and content for one of your shows, perhaps with the aim of starting fresh again, this can cause problems with your show not updating on distribution platforms. This is because deleting everything can 'break...
Why isn't my podcast appearing on Spotify, Apple etc?
If your podcast is not appearing on one or more distribution platforms there are a few steps you can take to resolve this. First, make sure that the show is published properly. On the Distribution tab of your show's dashboard there's a short list ...
I deleted my podcast from ZenCast but it's still showing on Spotify etc
If you delete a podcast from your ZenCast account, that show's RSS feed will immediately cease to exist. If you cancel your ZenCast account entirely, the same thing will happen to all associated shows at the end of your current subscription perio...
My artwork is not uploading to ZenCast / I'm getting an error message
If you're having trouble uploading artwork to ZenCast for your show or episode, first double-check that it meets our artwork file type and size requirements . If everything meets our guidelines and you're still having trouble uploading artwork, t...
My audio is not uploading to ZenCast / I'm getting an error message
If you're having trouble uploading audio to ZenCast, first double-check that it meets our audio file type requirements . If everything meets our guidelines and you're still having trouble uploading audio files, take note of any error message you'...
My episodes are stuck on Private, but my podcast is Public
If an episode was originally uploaded and set to Private audience, it will stay this way even when the entire podcast is switched to Public. This feature acts as a safeguard to avoid the risk of any Private episodes that you want to keep private...
