How do I permanently delete all my account data from ZenCast?
When someone cancels their ZenCast plan, we hold their episodes, artwork, show data, and account details for some time in case they want to come back and re-start their account. If you're leaving (or have left) and would like us to delete all of t...
How do I cancel my ZenCast subscription?
To cancel your ZenCast account, hover over (desktop) or tap (mobile) your avatar in the top-right corner of your dashboard and click the "Your profile" option, then go to the "Billing" tab. You'll be shown a summary of your account status. Just cl...
How do I upgrade/downgrade my ZenCast plan?
If your podcasting needs have changed and you're looking to upgrade or downsize your plan, this can all be done from inside the ZenCast dashboard. Click on your account avatar in the top-right corner of the screen and select "Your profile" from th...
How do I change my password?
Updating your ZenCast password is quick and easy. From your show dashboard, click on your profile icon in the upper-right corner, and then click "Your profile" from the drop-down menu. Scroll down to the Password section, enter your current and ne...
How do I renew my account subscription?
Once you're signed up to a plan, there's no need to worry about manually renewing your subscription. Your plan will renew automatically with the original payment method until you let us know it's time to cancel.
I'm not receiving the password reset email
If you're trying to reset your password or verify your email address and you're not receiving the email from ZenCast: Verify that you're using the correct email address associated with your ZenCast account Check the spam/junk mail folder If you st...
How do I update my profile details/email address etc?
To update general account details such as name, email address etc, just hover over (desktop) or tap on (mobile) your avatar in the upper right corner of your dashboard and select "Your profile": The new page will open up automatically on the "Your...
I forgot my ZenCast password - how do I reset it?
If you've forgotten your ZenCast password, don't worry. Getting it reset and regaining access to your account is a quick and easy process. Your first step, on the login screen, is to click the "Forgot your password?" link just above the password f...
How do I update my payment/billing details?
To update your billing address or other card and payment details, click your avatar in the top-right of the ZenCast dashboard, and then click "Your profile". Next, head to the "Billing" tab and here you'll see a summary of your account. Click "Upd...
How do I change time zone?
Edit your ZenCast account time zone to match your location.
