Account Management

Account and Billing Management

How do I permanently delete all my account data from ZenCast?

When someone cancels their ZenCast plan, we hold their episodes, artwork, show data, and account details for some time in case they want to come back and re-start their account. If you're leaving...

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By Ben

updated about 2 months ago

How do I cancel my ZenCast subscription?

To cancel your ZenCast account, hover over (desktop) or tap (mobile) your avatar in the top-right corner of your dashboard and click the "Your profile" option, then go to the "Billing" tab. You'll...

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By Ben

updated about 2 months ago

How do I upgrade/downgrade my ZenCast plan?

If your podcasting needs have changed and you're looking to upgrade or downsize your plan, this can all be done from inside the ZenCast dashboard. Click on your account avatar in the top-right...

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By Ben

updated about 2 months ago

How do I change my password?

Updating your ZenCast password is quick and easy. From your show dashboard, click on your profile icon in the upper-right corner, and then click "Your profile" from the drop-down menu. Scroll down...

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By Ben

updated 2 months ago

How do I renew my account subscription?

Once you're signed up to a plan, there's no need to worry about manually renewing your subscription. Your plan will renew automatically with the original payment method until you let us know it's...

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By Ben

updated 2 months ago

I'm not receiving the password reset email

If you're trying to reset your password or verify your email address and you're not receiving the email from ZenCast: Verify that you're using the correct email address associated with your ZenCast...

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By Ben

updated about 1 month ago

How do I update my profile details/email address etc?

To update general account details such as name, email address etc, just hover over (desktop) or tap on (mobile) your avatar in the upper right corner of your dashboard and select "Your profile":...

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By Ben

updated 29 days ago

I forgot my ZenCast password - how do I reset it?

If you've forgotten your ZenCast password, don't worry. Getting it reset and regaining access to your account is a quick and easy process. Your first step, on the login screen, is to click the...

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By Ben

updated about 2 months ago

How do I update my payment/billing details?

To update your billing address or other card and payment details, click your avatar in the top-right of the ZenCast dashboard, and then click "Your profile". Next, head to the "Billing" tab and...

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By Ben

updated about 2 months ago

How do I update my ZenCast password?

To update your ZenCast password, hover over (desktop) or tap on (mobile) your avatar in the upper right corner of your dashboard and select "Your profile": From there, scroll down to the "Your...

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By Ben

updated 29 days ago