ZenCast analytics are updated in (almost) real-time.

A couple of seconds after a listener downloads one of your podcast episodes, the download will be counted and shown on the podcast analytics page.

What to do if your podcast analytics aren't updating

If you come across any issues where your show's stats aren't updating, or some listens/downloads aren't appearing in the ZenCast analytics, there can be a specific reason for this.

With most platforms, the listener clicks play and the file is downloaded or 'played' from ZenCast's servers. This means we can register the download and count it in your show's statistics.

However, some platforms, such as Spotify, will 're-host' your content on their servers. In these cases, when the file is played directly from the platform's servers, they don't notify ZenCast about the number of plays/downloads. This makes it very difficult for us (and other podcast hosting services) to track statistics from platforms that do this.

If you claim your podcast at podcasters.spotify.com you'll be able to access your show's analytics directly on their platform. Check out our help article on how to access your podcast statistics on Spotify.

See also: The difference between plays, listens and downloads

If this didn't help and your analytics still aren't updating, use the chat bubble to get in touch and we'll be happy to help.