I forgot my ZenCast password - how do I reset it?

Avatar

By Ben

updated 4 months ago

If you've forgotten your ZenCast password, don't worry. Getting it reset and regaining access to your account is a quick and easy process.

Your first step, on the login screen, is to click the "Forgot your password?" link just above the password field.


This will bring up the following screen. Enter your password and click the "Reset password" button.


We will automatically send you an email at this point. Open it up and you will see something like this. Simply click again on the "Reset Password" button in the middle.


This will open up a link to the password reset screen:

Just enter your email, your new password, and confirm your new password again. Click the "Change password" button and you're all done! 

You can now log in with your new credentials.

Keep in mind that the password reset link is only valid for 60 minutes, so if you wait too long before completing the process then you'll need to request another email and start again.


If you're not receiving the password reset email please check the junk mail folder. If it's not in there or you're having any other issues feel free to get in touch with us via the chat bubble, or email at hello@zencast.fm

Did this answer your question?